1. Return and Refund Policy

Last updated: October 14, 2026

Thank you for shopping with Corvelle. Our products are personalized, made-to-order, print-on-demand intimate apparel. Because each item is produced specifically for the individual customer and because underwear is an intimate product, special return and refund conditions apply.

Personalized Products — All Sales Final

Each personalized product is created specifically according to the information selected or submitted when the order is placed.

For this reason, personalized products cannot be returned, exchanged, or refunded because of:

• Change of mind
• Customer no longer wanting the product
• Incorrect size selected by the customer
• Customer not liking the selected color after receiving it
• Customer not liking the finished design or personalization
• Customer entering the wrong name, spelling, text, or other customization
• Personal preference regarding fit or appearance
• Ordering the wrong product, variant, size, or color

Customers are responsible for carefully reviewing all selections and personalization information before completing checkout.

Hygiene and Intimate Apparel

Corvelle products are underwear and therefore considered intimate apparel.

For hygiene and health reasons, underwear that has been worn, tried on, washed, or otherwise used cannot be returned or resold.

This restriction does not affect remedies available when Corvelle or its fulfillment provider supplied a defective or incorrect product or where applicable law provides otherwise.

Errors Made by Corvelle

If the product received does not match the customization actually submitted with the order, contact us.

Examples include:

• We printed the wrong name
• The name was spelled differently from the spelling submitted by the customer
• We sent the wrong color
• We sent the wrong size
• We sent the wrong design
• The personalization was materially different from the confirmed order
• The product arrived damaged or contained a manufacturing defect

Claims must be submitted within 7 days of delivery.

Customers must provide:

• Order number
• Date of purchase
• Full name used for the order
• Clear description of the issue
• Clear photographs showing the product and problem

If we confirm that the error occurred during production or fulfillment, Corvelle will provide an appropriate replacement or refund at no additional cost, subject to applicable law.

Customer Customization Errors

Corvelle is not responsible for mistakes entered by the customer.

For example, if the customer enters “Sofia” and Corvelle correctly produces “Sofia,” the product cannot be refunded because the customer intended to enter “Sophia.”

The same principle applies to customer-selected colors, sizes, variants, designs, and other personalization options.

Changes and Cancellations

Personalized orders may enter production shortly after being placed.

Customers should contact corvelleshop@use.startmail.com immediately if they discover an error.

We cannot guarantee that an order can be changed or canceled once production has begun. Once customization or production has started, changes and cancellations are generally no longer possible.

Refund Processing

When a refund is approved, it will be issued to the original payment method.

Financial institutions may require additional business days to post the refund after it has been issued.

Contact

Corvelle
Email: corvelleshop@use.startmail.com